Help Center

Shipping costs depend on order weight and destination. They will be calculated during check out. Unless your cart exceeds the amount of $79! Then you'll get your order right on your doorstep free of charge for shipping! However, free items don't qualify for free shipping and may arrive in separate packages.

We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order to grant a fast receiving. This means, orders containing multiple items may be shipped separately. You may receive one item before the next. So don't panic, if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.

We are providing worldwide shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.

United States

We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 12-24 Business Days, until you'll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.

Outside United States:

Please allow us a timeframe of 18-36 Business Days for shipping the goods to you. Exceptions are countries like Peru and South America, where shipping can take up to 58 Business Days.

We apologize for any inconviniences that may occur, as in individual cases, we may run out of stock on products we've had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.

When your item has been shipped out, you will receive a confirmation E-Mail right after.

If you have received a tracking code, then please go HERE or directly to the couriers website.

In the unlikely event, a package gets lost, we will either resend the item or refund you the full amount.

Note: International delivery to some countries and its couriers do not offer tracking codes, in some exceptional cases.

In case you've received a tracking code (read what it needs to qualify to get a code in "HOW CAN I TRACK MY ORDER?") - it will take 48-72 hours for the tracking ID to appear on the page of the carrier, for example USPS.

The reason for the time delay is caused by the fact, the first tracking event only shows up, once the shipment was handed over to us, i.e. - once the shipment has left the fulfillment center of your online store.

We accept payments via:

1) Credit Card

2) Debit Card

3) PayPal

We are using the highest security standards and all your sensitive payment information - i.e. Credit Card details - that are being transmitted during the checkout process, will be encrypted. So you don't have to worry, that any unauthorized party will get access to your payment details.

All our products are listed in US Dollar. If you are paying in a different currency, currency exchange fees might be applied.

We offer you a 30-day refund guarantee, given the following cases:

1) You are not satisfied with your item and it derives from the product description

2) The item has arrived damaged

3) You have changed your mind for various reasons

If the item is damaged, we request you to send us photos, to prove case number 2). Once we have evaluated the case, we will E-Mail you back and approve or disapprove the refund.

We will provide you the return address, but costs for delivery are being taken by the customer.

Exceptions apply for accidental orders, where we are not held being responsible and do not offer a refund.

*FREE* PROMOTIONAL ITEMS are excluded from being refundable. Read it more in detail in our refund policy:

In case you have mistakenly ordered the wrong item or the wrong variant and the item has not yet been shipped out, please send us an E-Mail and make your corrections accordingly. 

In case it has been shipped out already, we will offer you to re-order the same exact item by sending you a private link. The price will be a fraction of the actual retail price. In those cases, we are not held being responsible and do not offer a refund. But to get you the item that you actually want, we want to give you the chance to re-order your desired item but just being charged a little.

As we are being charged for such refunds, we will apply a refund fee that varies and depends on the refund amount that has been requested. 

Simply visit our webpage on www.freakypet.com and choose your desired products. Add them to cart and once you have them all together, click on "checkout" , fill in your contact and shipping information, proceed to the payment and either pay

1) with CreditCard

2) with PayPal

and that's it! 

In case you've chosen the wrong model or variant or a product accidentally got into your cart and you didn't recognize it but you'd followed through with the payment.

Please send us an E-Mail to contact@freakypet.com and make your corrections.

According to our refund and return policy, you can make use of your 30-day money back guarantee and return the goods, if you are not satisfied with your order. Send us an E-Mail to contact@freakypet.com and we will provide you the returning address.

Returning costs are being paid by the customer and once we received your items back in our warehouse, we will send you a full refund.