Help Center

SHIPPING

SHIPPING METHOD

HOW DO YOU SHIP AND WHAT IS THE PRICING?

DO YOU OFFER FREE SHIPPING?

WHY DID MY ORDER NOT ARRIVE IN ONE PACKAGE?

WHICH DESTINATIONS YOU SHIP TO?

SHIPPING & TRACKING

COVID-19 IMPACT

WHERE IS MY SHIPPING CONFIRMATION E-MAIL?

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED

HOW CAN I TRACK MY ORDER?

WHEN WILL MY TRACKING INFORMATION APPEAR?

WHERE DO YOU SHIP FROM?

MISSING ORDER – TRACKING SAYS DELIVERED

CANCELLING ORDER AFTER SHIPPING

I AM FROM THE UK AND CANT TRACK MY ORDER?

PAYMENT

PAYMENT METHOD

HOW CAN I PAY FOR MY ORDER?

SECURITY

IS MY PAYMENT SECURED?

CURRENCY

WHAT CURRENCY ARE YOU USING?

REFUNDS

DO YOU OFFER REFUNDS?

REFUNDS FOR RETAIL ITEMS

REFUNDS FOR ACCIDENTAL ORDERS

STEPS TO TAKE PRIOR FILING A DISPUTE

ORDER & RETURNS

ORDER

HOW TO PLACE AN ORDER?

HOW CAN I MODIFY MY ORDER?

HOW CAN I RETURN MY ITEM(S)?

CORRESPONDENCE WITH US

RESPONDING TIMES & GENERAL CORRESPONDENCE

WHEN DO YOU GUYS RESPOND TO MY ENQUIRY?

WHY DON'T YOU RESPOND TO MY E-MAIL(S)?

WHICH E-MAILS WILL I RECEIVE POST PURCHASE?

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