Help Center

Shipping costs depend on order weight and destination. They will be calculated during check out. Unless your cart exceeds the amount of $59! Then you'll get your order right on your doorstep free of charge for shipping! It must be mentioned, that, if you have an account applied and the amount goes below $59, a shipping charge will be applied.

We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order to grant a fast receiving. This means, orders containing multiple items may be shipped separately. You may receive one item before the next. So don't panic, if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.

We are providing worldwide shipping to most places in the world. However, due to the security reasons, we can’t deliver a shipment to the military area. Neither do we ship to South Africa and some countries in Latin America, as the local carriers have been proven to be unreliable and cause failed deliveries or the shipping time takes way too long.

United States

We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 12-24 Business Days, until you'll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.

Outside United States:

Please allow us a timeframe of 18-36 Business Days for shipping the goods to you. Exceptions are countries like Peru and South America, where shipping can take up to 58 Business Days.

We apologize for any inconviniences that may occur, as in individual cases, we may run out of stock on products we've had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.

Mexico and South America:

As the parcel has to travel around the entire globe, delivery can take 30-90 Business Days (90 in the worst case).

When your item has been shipped out, you will receive a confirmation E-Mail right after, along with a tracking code.

You can track your page on our page by visiting this page: https://www.freakypet.com/pages/track-order

If that should not get your results, you should try alternate tracking sites, such as:

https://global.cainiao.com/

or

https://www.trackingmore.com/

In the unlikely event, a package gets lost, we will either resend the item or refund you the full amount.

Note: International delivery to some countries and its couriers do not offer tracking codes, in some exceptional cases.